Shipping policy
Last updated: August 10, 2026
Thank you for shopping with Lushielle. This Shipping Policy explains our order processing times, estimated delivery times and other important information relating to the delivery of orders placed through lushielle.com.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
During periods of unusually high order volume, promotional events or holidays, processing may occasionally take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation by email where available.
2. Estimated Delivery Times
Our standard estimated delivery time is:
7–15 business days
This estimate applies after normal order processing and may vary depending on the destination, carrier, customs processing, local delivery conditions and other circumstances.
While most orders arrive within the estimated timeframe, delivery can occasionally take longer.
Except where a different delivery period has been expressly agreed with you, we aim for orders to be delivered within a maximum of 30 calendar days from the date the order was placed.
If your order has not arrived within 30 calendar days, please contact us at support@lushielle.com so we can investigate the shipment and provide an appropriate solution.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer law.
3. Shipping Destinations
Lushielle currently ships to selected countries and regions, including:
European Union countries, the United Kingdom, United States, Canada, Australia and New Zealand.
Available shipping destinations are shown during checkout.
We may add, remove or temporarily restrict shipping destinations where necessary.
4. Shipping Costs
Shipping costs depend on the destination and the value of your order.
The applicable shipping charge and any available free shipping threshold will be displayed during checkout before you complete your purchase.
Where free shipping is offered above a certain order value, the threshold is calculated using the market and currency applicable to your shipping destination.
5. Tracking Information
Where tracking is available, you will receive tracking information by email once your shipment has been dispatched or once tracking information becomes available.
Please note that tracking information may take a few days to update after shipment.
In some cases, international shipments are transferred between different carriers during transit. The tracking number or carrier shown during the final stage of delivery may therefore differ from the original shipment information.
6. International Shipping and Customs
International shipments may be subject to customs processing or inspections in the destination country.
Customs procedures and other border formalities can occasionally cause additional delivery delays that are outside our direct control.
Any applicable taxes, duties or import charges will be handled in accordance with the information provided during checkout and applicable law.
7. Multiple or Split Shipments
Orders containing multiple products may occasionally be shipped separately.
If your order is divided into multiple shipments, the packages may arrive on different days and may have separate tracking information.
You will not be charged additional shipping fees simply because we choose to split an order into multiple shipments.
8. Incorrect or Incomplete Shipping Addresses
Please ensure that your delivery address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact us at support@lushielle.com as soon as possible.
We will make reasonable efforts to update the address before fulfilment, but we cannot guarantee that changes can still be made once an order has entered processing or has been shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us so we can determine the available options.
Nothing in this section limits rights that cannot legally be excluded.
9. Failed Delivery Attempts and Returned Parcels
If a carrier is unable to deliver your parcel, they may make another delivery attempt, leave collection instructions, deliver the parcel to an authorised collection point or return the parcel to the sender.
Please follow any instructions provided by the local carrier.
If your parcel is returned to sender, contact support@lushielle.com so our team can review the circumstances and determine the appropriate next step.
10. Delayed Orders
Occasional delays may occur due to circumstances such as:
customs processing, severe weather, carrier disruptions, public holidays, unusually high shipping volumes, transportation disruptions or other circumstances outside our reasonable control.
A delay does not remove any mandatory rights you may have under applicable consumer law.
If tracking has not updated for an extended period or you believe your order may be delayed, please contact us and we will investigate.
11. Lost or Undelivered Parcels
If your order has not been delivered, please contact us at support@lushielle.com.
We may investigate the shipment with the relevant logistics partners or carrier.
Where a parcel is confirmed lost, cannot be delivered or has otherwise not been supplied as required, we will provide an appropriate remedy in accordance with applicable consumer law, which may include replacement or refund.
12. Parcels Marked as Delivered
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
the delivery location around your property, your household members, neighbours where appropriate, any designated safe place and any collection point mentioned in the tracking information.
If you still cannot locate the shipment, contact support@lushielle.com and we will assist you with investigating the delivery.
13. Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at support@lushielle.com.
Please provide your order number and, where possible, photographs of the parcel and damaged product.
Our Return & Refund Policy contains further information about remedies for damaged, defective or incorrect products.
14. Delivery Responsibility and Consumer Rights
Where Lushielle arranges delivery, we remain responsible for fulfilling our delivery obligations to the extent required by applicable consumer law.
We will not require customers to resolve a lost or undelivered shipment solely with the carrier where the law places responsibility for delivery on us.
Nothing in this Shipping Policy excludes, restricts or modifies any mandatory consumer rights available to you in your country.
15. Contact Us
If you have questions about shipping, delivery or tracking, please contact:
Lushielle Customer Support
Email: support@lushielle.com
Website: lushielle.com